You and your psychologist will be connected on a Telehealth video consultation.

Upon the initial consult, you may be asked some identifying questions such as your name, address, and date of birth to make sure the right client, and right health records are present.

Your psychologist will speak with you and ask you questions in the same way as they would at a face-to-face consultation.

You can get the best from a Telehealth consult by following these simple steps:

• arrive at least 5 minutes early to allow for preparation time.

• switch your mobile off or to silent mode to avoid disruptions.

• locate yourself in a safe and private environment to ensure you can speak freely and uninterrupted.

• speak clearly so your voice can be picked up by the microphone.

• look at the screen, and if possible have the camera located near the screen, so you can achieve good eye contact with the psychologist .

• if you have any questions or need help during the consult, just ask the psychologist you are speaking with.

If the connection is interrupted or lost, the psychologist will wait and attempt for the consultation to resume via telehealth. If this is not possible, the consult will be continued by telephone or another appointment time will be booked.

Ensuring you can access telehealth on the day of the appointment is the responsibility of the client; as it would be to travel to a face to face appointment.

If you are experiencing issues on the day and are unable to start the appointment, please contact your psychologist.

You have the right to privacy and confidentiality. All our Telehealth consultations are private, confidential and adhere to the same clinical standards as face-to-face consultations.

The Health-direct platform used for Telehealth video consultations uses high quality encrypted video technology to provide health-grade privacy and security.

Let the clinician know during your consultation and we will either post this to you or find an alternative way of getting this to you.

No. TH Psychology does not record Telehealth video calls and we do not give patients permission to make their own recordings either.

If your appointment needs to be rescheduled, please contact us to organise a new date and time. Our cancellation policy applies.

If you are using Medicare rebates, family and/or carer attended appointments are to be billed differently, and may take a different amount of time. Please discuss this prior to scheduling the appointment with your psychologist.

To ensure that other clients are not affected, please ensure you are ready start your scheduled Telehealth video call at least 5 minutes before your appointment.

If you are running late, we cannot guarantee that the psychologist will be available for your appointment at a different time, and your appointment will remain scheduled to finish at the already allocated time.

While our services can be very busy, we will do our utmost best to ensure to see you as close to your appointment time as possible.

On the very rare occasion your psychologist may run late, you will be notified via sms or email.